Stockes Parts, we are committed to ensuring our customers’ satisfaction. If for any reason you are not happy with your purchase, we are here to assist you. Below is our return and refund policy:
1. Return Conditions
You have the right to return a product within 30 days of receipt, provided that the item is unused, in its original condition, and with all packaging and tags intact. Items that are damaged due to misuse or are not in their original condition will not be accepted for return.
2. Return Process
To initiate a return, please contact our support team via email at adm@stockespecas.com with the following information:
- Order number
- Product description
- Reason for return
Our team will provide return instructions and the return shipping address. Please do not send the product back without contacting us first.
3. Return Shipping
The customer is responsible for return shipping costs unless the product is defective or was shipped incorrectly. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.
5. Non-Returnable Items
Certain items, such as opened electronics, used automotive parts, and custom-made products, are not eligible for return. These items will be clearly marked as non-returnable at the time of purchase.
6. Exchanges
We only offer exchanges for items that are defective or were sent incorrectly. If you need to exchange an item, please contact us, and we will arrange a replacement.
7. Issues and Support
If you received a defective or incorrect item, or if you have any questions regarding our return and refund policy, please reach out to our customer support team, and we will be happy to assist you.